Customer Service: 855-310-6983    Fax Orders: 630-563-2327
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Gym Floor Resource :: Terms and Conditions

Terms and Conditions

You agree to these Terms & Conditions when placing and order with Gym Floor Resource:

Phone & Fax Orders
We gladly accept orders by phone M-F 8 AM - 5 PM CST: Toll-Free: (855) 310-6983 (US and Canada) have a credit card ready. 
 
On-line Orders 24/7-Placing an on-line order with Gym Floor Resource is easy.
Registration is not required to place an order.  If this is your first purchase, you may register your contact information or just proceed directly to checkout. However, registration allows for future discounts.
 
Having an account allows you to keep track of your orders online and keeps your address information securely stored for a quicker checkout process. We do not store payment information on web orders.
Our customers will receive a printable order invoice via email immediately after the transaction has been completed.
 
E-Z steps to place an online order. If you have any problems when following these steps, please contact us.
  1. Add items to your Shopping Cart
  2. Proceed to Checkout
  3. Sign In / Create a New Account / Purchase without Account
  4. Choose a UPS Shipping Method (UPS Ground, Next Day, etc.)-Enter your shipping address if different from billing address
  5. Provide Payment Information (Credit Card Info, or fax for approved credit customers)
  6. Submit Your Order-You will receive Email Order Confirmation and Shipping Details. 
Delivery: We primarily rely on UPS to perform our shipping needs. We receive very few complaints about their service.  There have been some occasions when due to circumstances entirely beyond our control our goods have not arrived by the requested time. As soon as we have learned of this we have always offer to ship a replacement product, providing the selected products are available for delivery.  Most Gym Floor Resource orders ship within 24 hours within receiving the order. Please allow an additional 2-5 days for standard UPS Ground delivery.
 
If an item qualifies for free ground shipping, this will be noted in the product description. A shipping quote for your order can be seen in the shopping cart and during order review prior to checkout. Post-payment shipping charges will be applied only if agreed upon by customer.
 
Click here to view an estimated Ground Time-In-Transit Map . For Rush Delivery call toll-free at 855-310-6983 to schedule delivery.  We deliver to Alaska and Hawaii. Additional lead times will apply. A shipping quote for your order can be seen in the shopping cart and during order review prior to checkout.   Please contact us if you need assistance with a freight quote.
 
Returns and Refunds:  We strive to provide only the best products on the market. We want you to be completely satisfied or your money back.*  We offer a 30 day return policy. If a product does not meet your expectations, please contact us to authorize the return of the merchandise. You may contact us by filling out the online contact form available on our Contact Us  page or by calling toll-free (855) 310-6983. Please have your invoice or order number ready when requesting a return.  Items must be returned in the original packaging and show no signs of use to qualify for a refund or store credit. Gym Floor Resource is not responsible for the return freight.
 
*Sorry we cannot accept any returns or exchanges on the following items:
  • Court-Line Tape Machine or any of it's accessories (Damaged in transit will receive a full exchange)
  • Gym Floor Wall Base and Corners
  • Resilient Floor Pads

We apologize for the inconvenience if your order arrives damaged or with defective items. We will send a replacement or issue a refund for the product and shipping charges. Please contact us immediately if you have received a damaged or defective item.

UPS reserves the right to either leave a package or request a signature at the delivery driver's discretion. If you require a "Signature Only" delivery, please contact us prior to placing your order.  If "Signature Only" is not requested and proof of delivery is obtained, Gym Floor Resource is not responsible for missing packages. If you have any questions regarding our return policy, please feel free to fill out our online contact form or call us toll-free at 855-310-6983.

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